What this policy covers
This policy applies to everything you publish on Cardium that other people can see:
- Posts and replies in the feed, including any images attached to them.
- Your profile: display name, handle, bio and showcase.
- Business profiles: name, bio, hours, contact details and posts made as a shop.
- Hashtags, custom feed names and anything else shown under your name.
Private tools — your collection, wishlist, scans and dealer desk records — are yours and are not reviewed under this policy unless you publish them.
What's allowed
Normal collector life. Show your pulls and your slabs, ask what something is worth, post a cleared price with its source, list what you are selling or trading, disagree about a grade, run your shop's feed, and talk about the hobby. Criticism of a dealer, a grader or a price is fine when it is about the conduct or the card, not the person.
Everything below describes the exceptions. If a post is not in one of these categories, it is allowed.
Reviewed by a person
Content in these categories is flagged for a person on the Cardium team to look at. It stays visible while it is in the queue. The reviewer either leaves it alone, removes it, or — for repeat or serious cases — takes action on the account. Because this is a price-intelligence product, market abuse gets the same attention as the usual community categories.
Market manipulationText
Content intended to move the price of a card, set or grade through deception rather than information.
This is
- Coordinated calls to buy, hold or bid so a price moves ('everyone bid up this listing').
- Posting fabricated or unverifiable sale figures as fact, or claiming a record sale you cannot substantiate.
- Promoting a listing you or an associate are selling without saying so.
- Organising shill bidding or fake sold listings to set a comp.
This is not
- Your opinion that a card is under- or over-valued.
- A real cleared price with a source you can point to.
- Discussing market trends, population changes or grading news.
- Announcing your own listing openly as your own.
Counterfeit or altered itemsText · Images
Presenting counterfeit, altered, trimmed or re-holdered items as genuine, or offering to produce them.
This is
- A slab image whose label, cert or holder shows signs of tampering, presented as authentic.
- Offering 'reholder', label-swap, or cert-transfer services.
- Describing a card as graded without a cert that matches the grader's record.
- Guides or offers for defeating grader authentication.
This is not
- Warning others about a suspected fake with your evidence.
- Asking whether a slab is genuine.
- Discussing known counterfeit patterns to help people spot them.
Scam funnelsText
Steering people off Cardium to pay, 'verify' or hand over credentials under false pretences.
This is
- 'DM me to buy — gift cards or friends-and-family only.'
- Links to look-alike payment or sign-in pages.
- Giveaways that require a deposit, fee or account details to claim.
- Unsolicited 'I'm a grader / official rep' offers to handle your cards.
This is not
- A dealer linking their real shop or listing.
- Naming the payment methods you accept in an honest sale.
- Arranging a trade in the open with someone you chose to deal with.
HarassmentText
Targeted abuse of a specific person.
This is
- Repeated unwanted contact after being asked to stop.
- Insults or degrading nicknames aimed at a named user.
- Encouraging others to pile on someone.
- Threats or intimidation that don't rise to the violence or hate categories.
This is not
- Blunt criticism of a trade, a grade or a public dealer's conduct.
- Disagreement, even heated, about a card or a price.
- A single sharp reply in an argument.
ImpersonationText · Images
Claiming to be, or leading others to believe you are, another person, business, grading company or Cardium staff.
This is
- A profile or post that copies a real dealer's name, logo or branding.
- 'Official PSA / CGC / BGS representative' claims.
- Posing as Cardium moderators or support.
This is not
- Parody or commentary that is clearly labelled as such.
- A fan page that says it is a fan page.
- Sharing a name with someone without pretending to be them.
SpamText · Images
Repetitive, off-topic or bulk promotional content.
This is
- The same post, or near copies, posted many times.
- Commercial promotion unrelated to collectibles.
- Hashtag stuffing, follow-for-follow, or other engagement bait.
- Dumps of affiliate or referral links.
This is not
- A dealer's regular inventory or new-arrivals posts.
- Hashtags that describe the card in the post.
- Replying to several threads on the same topic.
Suggestive imageryImages
Sexually suggestive imagery that stops short of the Sexual content bar.
This is
- Revealing or lewd imagery that does not depict sex acts or genitals.
- Artwork sexualised beyond what the card's printed art shows.
- Photos whose subject is a person's body rather than the collectible.
This is not
- Card art exactly as the publisher printed it, including swimsuit or pin-up style cards.
- People incidentally in frame at a shop, show or table.
Removed outright
Content in these categories is removed as soon as it is detected — by our automated review where that is enabled for the category, otherwise by staff — without waiting for a review first. You are always told which category applied and can appeal. Some of these categories also lead to an immediate account suspension and, where the law requires it, a report to the relevant authorities.
Sexual contentText · Images
Explicit sexual content.
This is
- Images or text depicting sex acts or exposed genitals.
- Pornographic material of any kind.
- Offering or soliciting sexual services.
This is not
- Card art as printed by the publisher (see Suggestive imagery for the borderline).
- Non-graphic discussion of adult-themed card sets.
Graphic violenceText · Images
Real-world gore or graphic injury, or specific threats of violence.
This is
- Photos or video stills of real injury, death or gore.
- Threats naming a person, place or time.
- Content that glorifies a real violent act.
This is not
- Card art depicting fantasy or comic-book combat.
- Discussing a violent event in the news without graphic imagery.
HateText · Images
Attacks on people because of race, ethnicity, religion, national origin, gender, sexual orientation, disability or similar protected characteristics.
This is
- Slurs and dehumanising statements about a group.
- Symbols or imagery used to promote hatred of a group.
- Calls to exclude, harm or deny rights to a group.
This is not
- Discussing or condemning discrimination.
- Quoting a slur in a report about it.
- Card art depicting historical events without endorsement.
Private informationText · Images
Publishing someone's private or identifying information.
This is
- Home addresses, personal phone numbers or non-public email addresses.
- Government ID, passport or financial account numbers.
- The real name of a pseudonymous user, or photos of their home with location.
- Images of shipping labels, invoices or IDs with someone else's details visible.
This is not
- A business's own public contact details.
- Information a user chose to publish about themselves.
Illegal goods or servicesText · Images
Offering, seeking or facilitating things that are illegal to trade.
This is
- Stolen goods, including cards you know or should know are stolen.
- Drugs, weapons, counterfeit currency or hacked accounts.
- Fraud services: fake receipts, chargeback schemes, identity documents.
This is not
- Discussing a theft to help recover the cards.
- Selling or trading collectibles legally.
Malicious linksText
Links or files designed to steal credentials or install malicious software.
This is
- Links to credential-harvesting pages, including fake Cardium sign-in pages.
- Shortened or disguised links that resolve to malware.
- Attachments or downloads pushed as 'required' to view content.
This is not
- Links to legitimate sites, including commercial ones.
Child sexual abuse and exploitationText · Images
Any sexual content involving minors, real or drawn, and any sexualised comment about or solicitation of a minor.
This is
- Sexual imagery of anyone under 18, including drawn or generated imagery.
- Sexualised comments about a minor.
- Attempts to contact a minor for sexual purposes.
This is not
- Ordinary, non-sexual photos of children — for example at a card show — which are covered by the Private information rules instead.
How enforcement works
| Category type | What happens to the content | What happens to the account |
|---|---|---|
| Allowed | Nothing. | Nothing. |
| Reviewed by a person | Reviewed by a person; stays visible meanwhile. | Repeated removals lead to a warning, then suspension. |
| Removed outright | Removed — automatically or by staff; you can appeal. | Repeated removals lead to suspension. Child safety, doxxing with intent to harm, and illegal goods can lead to immediate suspension on a first offence. |
A removed post disappears from every public view. You can still see it — with the category that applied — from your account settings. Account actions are always taken by a person, never automatically.
Automated review
When you publish a post, its text and any attached images are reviewed automatically by an AI model, provided by Anthropic, against the categories on this page. The model does not make account decisions. For the categories listed under Reviewed by a person, it can only add a post to the review queue. For the categories under Removed outright, it can remove a post only when we have switched that on for the category and it is highly confident; otherwise the post goes to the queue like any other.
Every automated decision is recorded alongside the reviewer's eventual decision, and we use those records to check how accurate the model is. How this processing works and what we keep is described in the Privacy Policy.
Appeals
If your post is removed, you can contest it once from your account settings, with a short statement if you want to add one. A person on the Cardium team — never the automated review — reads the post, the reason it was removed and your statement, and either upholds the removal or restores the post. You are notified either way. Appeals are read in the order they arrive.
Reporting content
Anyone with an account can report a post or a profile from its menu. Pick the closest reason and, if it helps, add a note. Reports go to the same review queue and are handled by a person. Reporting is limited to a reasonable number per day so the queue stays useful; if you need to reach us about something urgent, contact support through the address in the Privacy Policy.
Changes to this policy
This is version 1.0. When we change the categories or how enforcement works, we publish a new version with a new effective date and note it in the changelog. Decisions are made under the version in effect when the content was published.